• Help Desk Technician

    Job Locations US-NJ-Warren
    ID
    2018-2927
    # of Openings
    1
    Category
    Information Technology
  • Responsibilities

    • Diagnose and solve technical hardware and software issues
    • Log help desk interactions via ticketing system
    • Image, re-image and configure user workstations
    • Direct support of Windows 7 and 10 operating systems
    • Direct support for software suites including but not limited to:
      • Microsoft Office 365
      • Adobe Acrobat
      • Adobe Creative Cloud Suite
      • Newforma
      • Autodesk
    • Ability to interface with and educate employees
    • Create and maintain how-to documentation
    • Some travel will be required
    • Support Mobile Devices (Apple, Android, Surface, etc)
    • Support VOIP and traditional phone systems
    • Support network printers/copiers/plotters
    • Understanding of the following technologies: 
      • OSI Model
      • Networking TCP/IP
      • Active Directory (Server 2008/2012)
      • Printer sharing and deployment
      • Systems Center Configuration Manager (SCCM 2012 & newer)

    Qualifications

    • 1-3 years' experience supporting Help Desk functions in a fast-paced environment
    • Degree in MIS, Information Technology or other equivalent
    • Ability to work with teams in remote locations
    • Strong customer service skills
    • IT certifications are a plus
    • Mobile device management experience is a plus
    • Network troubleshooting and/or engineering a plus
    • Experience supporting AEC/engineering software (AutoCAD) is a plus
    • Experience with backup software like Symantec/Veritas Backup Exec is a plus
    • Able to lift boxes up to 80 lbs
    • Able to travel up to 15% among other Bohler locations

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