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Help Desk Technician

Help Desk Technician

ID 
2018-2665
# of Openings 
1
Job Locations 
US-MA-Southborough
Category 
Information Technology

More information about this job

Overview

NJ 2017 iCIMS   NY 2017 iCIMS   DC2016

Responsibilities

  • Diagnose and solve technical hardware and software issues
  • Log help desk interactions via ticketing system
  • Image, re-image and configure user workstations
  • Direct support of Windows 7, 8, and 10 operating systems
  • Direct support for software suites including but not limited to:
      • Exchange 2010
      • Microsoft Office 365
      • Adobe Acrobat
      • Adobe Creative Cloud Suite
      • Newforma
      • Experience with Autodesk products (Civil 3d)         
  • Ability to interface and educate employees
  • Create and maintain How-to Documentation
  • Experience supporting Mobile Devices (Apple, Android, Surface, etc)
  • Experience working with phone systems
  • Support network printers/copiers/KIP
  • Understanding of the following technologies: 
      • OSI Model
      • Networking TCP/IP
      • Active Directory (Server 2008/2012)
      • Printing sharing and deployment
      • Systems Center Configuration Manager (SCCM 2012 & newer)

Qualifications

  • 5-7 years' experience supporting Help Desk functions in a fast-paced environment
  • Degree in MIS, Information Technology or other equivalent (certifications are a plus)
  • Ability to work with users in remote locations
  • Strong customer service skills
  • Prior experience in an engineering firm is a plus
  • Mobile device management (Mobile Iron) experience is a plus
  • Network troubleshooting and/or engineering a plus
  • Some travel required to other regional office locations (Albany, Boston, Rocky Hill)

Bohler Engineering is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.